The state of ecommerce personalization today
To create this comprehensive 56-page report, digital intelligence research firm L2 “mystery shopped” 100+ major retailers. Then they reverse-engineered the customer service, personalization, and overall experience they received and analyzed the results.
Find out how your firm stacks up and get inspired by the industry’s leaders. Download your copy of the report now.
Here’s what you'll learn:
- How L’Oréal Paris provides trades utility for customer data
- The four types of data capture and how you can leverage each one
- Unexpected ways brands use product recommendations
- How Staples uses browsing history to test real-time, micro-targeted offers