The state of ecommerce personalization today
To create this comprehensive 56-page report, digital intelligence research firm L2 “mystery shopped” 100+ major retailers. Then they reverse-engineered the customer service, personalization, and overall experience they received and analyzed the results.
Here’s what you'll learn:
- How L’Oréal Paris provides trades utility for customer data
- The four types of data capture and how you can leverage each one
- Unexpected ways brands use product recommendations
- How Staples uses browsing history to test real-time, micro-targeted offers
Find out how your firm stacks up and get inspired by the industry’s leaders. Download your copy of the report now.